Support Center

Go to Deposit in the navigation. You'll see a unique Bitcoin address generated by our HD Wallet system. Send any amount of BTC to that address. Deposits are credited after 1 network confirmation (~10 minutes). Minimum deposit: 0.001 BTC.

Most withdrawals are processed in under 60 seconds. During peak times it may take up to 10 minutes. Large withdrawals over 1 BTC may require manual security review before processing.

Every game outcome is determined by a combination of our server seed (hashed before the round), your client seed, and a nonce. After each round, you can reveal our server seed and verify the outcome using SHA-256 hashing. Click the 🔐 icon in any game to access verification tools.

No KYC is required for standard accounts with withdrawals under 1 BTC per month. For larger withdrawals, we may request basic verification to comply with AML regulations. No KYC = no government ID required.

Deposit bonuses and Free Spin winnings are added as bonus balance with a 30× wagering requirement unless stated otherwise. Wagering must be completed within 30 days or the bonus expires. Only one bonus may be active at a time.

Place a bet before the round starts. A multiplier rises from 1.00×. Cash out before it crashes to win your bet × the multiplier. If you don't cash out before the crash, you lose your bet. Use Auto Cashout to automatically exit at a set multiplier.

Click "Forgot Password" on the login page. Enter your registered email. You'll receive a reset link within 2 minutes. Check your spam folder if you don't see it. Lost email access? Contact support@cryptokasino.io directly.

In Account Settings you can set daily, weekly, or monthly deposit limits and session time limits. For permanent self-exclusion, email support@cryptokasino.io with subject "Self-Exclusion Request." We process these within 24 hours and take this very seriously.